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Protecting your privacy and keeping your personal information confidential is very important to us. We\u2019re bound by the\u00a0Privacy Act 1988<\/em>\u00a0(Cth) (\u201cPrivacy Act\u201d), including the Australian Privacy Principles (\u201cAPPs\u201d) set out in the Privacy Act, when we handle your personal information.<\/p>\n This policy (\u201cPrivacy Policy) outlines how we maintain your privacy when handling your personal information if you\u2019re a client or a visitor to one of our websites, in Australia.\u00a0 This includes information that we collect directly from you, and information provided to us by third parties who have collected it in accordance with their own policies and applicable laws.<\/p>\n \u201cWe\u201d, \u201cus\u201d and \u201cour\u201d refer to Business Automation Works Pty Ltd ACN 629 822 671 (ABN 16 629 822 671) and its related bodies corporate (as that term is defined in the\u00a0Corporations Act 2001<\/em>\u00a0(Cth)). \u201cYour\u201d and \u201cyou\u201d refer to clients and other members of the public who have an interaction with us, in Australia.<\/p>\n This Privacy Policy sets out how we collect, access, store, use or share personal information.<\/p>\n Personal information means information or an opinion that identifies you, or could reasonably identify you as an individual, whether the information or opinion is true or not.\u00a0<\/p>\n Personal information may come:<\/p>\n We use your personal information:<\/p>\n We collect information directly from you or from other persons acting on your behalf when you use our websites and\/or sign up to our services.<\/p>\n We only collect personal information from you that is necessary to do business with you and to perform the service you have contracted us to do, and in accordance with this policy.<\/p>\n The personal information that we collect about you includes your:<\/p>\n Ways in which we access and use your personal information are as follows:<\/p>\n (Payment data<\/strong>)\u00a0 When you purchase a service from us, we also collect your payment information, such as your credit card or direct debit information and Australian business numbers (\u201cABNs\u201d).<\/p>\n (Use of our services<\/strong>) We also collect some information about you automatically when you visit our websites or use our services, in particular your Internet Protocol (\u201cIP\u201d) address and device type.<\/p>\n (Navigation<\/strong>) We collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you\u2019re using our websites and services so that we can continue to provide the best experience possible\u00a0(e.g., by personalising the content you see).\u00a0 This information is used by us internally, but it may also be included as de-identified data in data sets provided to third party services providers.<\/p>\n We collect most personal information directly from you, when you:<\/p>\n In the above cases, you provide the information to us for the purpose of the relevant event or service, and you may decline to provide the information although this may prevent us from supplying services to you or limiting the services and functions you can access.<\/p>\n We may also collect personal information about you:<\/p>\n In some cases this information may be provided to us by a third party without a specific request from us, and in accordance with normal industry practice.\u00a0 If we don\u2019t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.\u00a0 \u00a0Whether we collect your information directly or whether it is provided by a third party and held by us, we will apply the same standards of security and protection to it, as set out in this policy.<\/p>\n Some of the activities we will do once we have your personal information include:<\/p>\n When you contract to use our service, we also collect information on Australian taxpayers as provided by the Australian Taxation Office (\u201cATO\u201d) in their notices to you. This information includes:<\/p>\n We require access to taxpayer notices provided to you by the ATO in order to enhance your administration and communication of Australian tax payment\/refund information to your own clients.<\/p>\n Personal information contained in taxpayer records is collected, held, used or disclosed for the purpose of administering the taxation laws. Division\u00a0355 of Schedule\u00a01 to the\u00a0Taxation Administration Act 1953<\/em>\u00a0(Cth) sets out the specific circumstances in which personal information contained in taxation records can be recorded, used or disclosed, and these requirements may be in addition to the requirements of this policy,<\/p>\n Where TFN information relates to an individual, rather than a corporation or other entity, the \u2018Tax File Number Rules\u2019 under the Privacy Act also applies to how we handle the information.<\/p>\n When personal information contained in taxpayer records is disclosed to us by you, on-disclosure rules apply to us, the recipient. The on-disclosure rules apply to the recipient recording, using or on-disclosing that information.<\/p>\n Your personal information gives you authorised access to our websites so that you can update your details, access online help or use our services. You may be able to authorise other people (such as your employees) to access, add and manage information on your behalf.<\/p>\n Our websites may contain links to third party websites, which don\u2019t belong to us and are beyond our control. Please note we\u2019re not responsible for and can\u2019t guarantee the privacy of these third party websites. \u00a0<\/p>\n We use IP addresses to analyse trends, administer our websites, track your navigation among our web pages and gather broad information for aggregate use. Our web servers may also send a small data file known as a \u201ccookie\u201d to your internet browser or hard drive. We use cookies to track your onsite behaviour to ensure our website pages work correctly.<\/p>\n We also use cookies to personalise and improve your experience with us. Most cookies don\u2019t collect personal information and only contain coded information that can\u2019t be used by third parties to access your confidential information. Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of our websites may not function fully if you disallow cookies.<\/p>\n In some cases we or third parties may use cookies and other technologies such as web beacons and JavaScript on our websites in connection with online services like banner advertising, website analytics and surveys. These technologies enable information to be collected about your use of our websites (including your computer\u2019s IP address), which may be stored in Australia, the United States, Singapore, New Zealand or other countries.<\/p>\n The information collected by these technologies give us and third party collectors the ability to deliver customised advertising content, measure advertising effectiveness, evaluate the use of our websites and other websites and provide other services relating to website activity and internet usage. We and third parties may also transfer collected information to others if required by law, or where those other parties process the information on our behalf. The services we may use from time to time include Google Analytics, Google AdSense, DoubleClick, Yahoo, Adobe, Bing, Kenshoo, Microsoft, Segment and Keen.<\/p>\n There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:<\/p>\n and in respect of TFNs and information according to specific legal restriction on use, and solely for the purpose of providing our services and only to the extent necessary for that purpose.<\/p>\n We typically hold the personal information that we collect either on electronic databases or as hard copy documents.\u00a0 Electronic databases may be hosted on hardware owned and controlled by us, or on cloud-based services subject to their conditions of use and security technologies.<\/p>\n The security of your personal information is fundamental to the way that we do business. We take all reasonable steps to protect the personal information that you give us from unauthorised access, use or disclosure, in line with industry standards and applicable legal requirements.<\/p>\n We do this by employing a range of security measures to protect the personal information that we hold which, depending on the nature of the information, may be in addition to measures ordinarily used by comparable services. For example, we use a secure redaction technique to hide tax file numbers.<\/p>\n We apply industry-best security methods, including information technology and physical security audits, penetration testing and industry best practice risk management and system security technologies to protect the personal information we hold.<\/p>\n Our staff may not access personal information contained in the taxation records they receive unless they are doing so:<\/p>\n Whilst we take all reasonable measures to protect your personal information when it\u2019s in our hands, it\u2019s important to note that we\u2019re unable to guarantee the security of the internet as a whole. If you\u2019re using our product and services online, please ensure that you\u2019re doing so in a secure environment. In addition, if you use email to send and receive your personal information, please be aware that the information may be less secure in transit.<\/p>\n Security is a priority for us when it comes to your personal data. We\u2019re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information about security, check out our security policy at\u00a0www.businessautomationworks.com.au<\/a>.<\/p>\n When we share data, it may be transferred to, and processed in, countries other than the country you live in \u2013 such as to the United States, where our data hosting provider\u2019s servers are located.<\/p>\n These countries may have laws different to what you\u2019re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.<\/p>\n The length of time we keep your personal data depends on what it is and whether we have an ongoing business need or legal obligation to retain it (for example, to provide you with a service you\u2019ve requested or to comply with applicable legal, tax or accounting requirements).<\/p>\n We\u2019ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we\u2019ll make sure it\u2019s deleted or anonymised.<\/p>\n We integrate with numerous third party systems and services providers which grant us access to data in accordance with their terms of use, for the purpose of enabling us to provide our services.<\/p>\n These connections are in 3 categories:<\/p>\n Authentication Providers<\/strong><\/p>\n Microsoft Office 365\\Azure AD and Google Suite can be used to authenticate to our services. We collect data from these providers to facilitate authentication. This data may include:<\/p>\n We do not capture nor have access to passwords<\/p>\n Practice Management Systems<\/strong><\/p>\n We can have considerable visibility over data depending on the practice management system. \u00a0We only seek to retrieve the data essential for the running of our services.\u00a0 More information regarding the data that is or may be accessed by us can be found in our online documentation for each connector.<\/p>\n Document Management Systems<\/strong><\/p>\n In order to provide automated services we require access to document management systems.<\/p>\n In the case of Google Drive and other cloud based systems, we have access to documents stored for the purpose of providing our services and in accordance with the technical requirements and terms of use of Google Drive. For each customer we take measures (including the use of filters) to limit the areas we access and use only the data required to provide our services.<\/p>\n It\u2019s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time \u2013 just follow the unsubscribe instructions contained in the marketing communication, or send your request to\u00a0info@teambaw.com.au<\/a>.<\/p>\n You also have rights to:<\/p>\n You can exercise these rights at any time by sending an email to\u00a0info@teambaw.com.au<\/a>.<\/p>\n If you\u2019re not happy with how we are processing your personal data, please let us know by sending an email to\u00a0info@teambaw.com.au<\/a>.\u00a0We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.<\/p>\n If you\u2019re someone who doesn\u2019t have a relationship with us, but believe that\u00a0your personal data has been entered into our websites or services, you\u2019ll need to contact the person who entered the data for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).<\/p>\n If you have a complaint about how we\u2019ve handled your personal information, you can make a complaint by contacting us using the details at the bottom of this Privacy Policy.<\/p>\n Once we have received your complaint, we will investigate and respond to you as quickly as possible. We\u2019ll try to resolve your complaint as quickly as possible, and in any event within 30 days of hearing from you. If your complaint takes longer to resolve, we\u2019ll keep you informed of our progress with the investigation.<\/p>\n If you need further information about our privacy complaints process or the progress or outcome of any investigation, please contact the Privacy Officer using the details at the bottom of this Privacy Policy.<\/p>\n If you aren\u2019t satisfied with our handling or resolution of your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner (\u201cOAIC\u201d). For more information please visit the\u00a0OAIC website<\/a>.<\/p>\n We may make changes to this Privacy Policy from time to time. Please check our website (www.businessautomationworks.com.au<\/a>) regularly for any updates to this Privacy Policy. You can also get a copy of the most current version of this Privacy Policy by either emailing or writing to the Privacy Officer using the contact details set out below.<\/p>\n By continuing to use our website and otherwise deal with us, you accept this Privacy Policy as it currently applies.<\/p>\n Contact us<\/p>\n2. This policy<\/h2>\n
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3. What is personal information?<\/h2>\n
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4. What personal information we may collect<\/h2>\n
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5. Taxpayer records<\/h2>\n
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6. Our websites and the use of cookies<\/h2>\n
7. How we can share your data<\/h2>\n
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8. Holding your personal information and keeping it safe<\/h2>\n
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9. International data management<\/h2>\n
10. How long do we keep your information for<\/h2>\n
11. Third party connections<\/h2>\n
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12. Your rights<\/h2>\n
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13. Questions, concerns and complaints<\/h2>\n
14. Changes to this Privacy Policy<\/h2>\n